News from some of our members
Like no doubt many lenders, our recent focus has been on ensuring advisers have been able to continue offering retirement solutions to their clients. Our commitment to technology over the years has meant that we’ve been able to continue accepting applications through our online portal, while we’ve also been pulling together as a business to seek ways to adapt our products for these strange times. This has resulted in us launching desktop valuation products across all three of our ranges, meaning that those seeking to access funds from their house will still be able to despite current restrictions. We’ve also widened access on our Classic range via the Advise Wise Mortgage Club to help give advisers and their prospective clients as much choice as possible, even in these trying times.
Our Sales team have similarly been finding ways to continue to support and engage with their adviser networks. This has included taking part in a number of virtual sessions, as well as holding our own Zoom events which have recently benefited from the input of representatives from e.surv and the Advise Wise Mortgage Club. Our Marketing team are also evaluating virtual workshop sessions, while our marketing toolkit support remains fully operational should advisers want to take the opportunity to build up stock of marketing collateral. Additionally, the latest edition of the Quarterly Marketing report is in production and will be available to advisers very soon.
The start to 2020 has been extremely busy with a rebrand and the launch of our customer manifesto at a panel debate around the new AKG report – House of the Rising Sum. As a lender, we are focused on supporting advisers with their later life lending needs through technology, product breadth and adviser focused support and were delighted to win Later Life Lender of the Year at The Scottish Mortgage Awards which recognises this commitment. While the advent of the Coronavirus has meant that we need to make changes to how we operate, this commitment to using technology is standing us in good stead and we are working hard to ensure we can support our adviser community.
While the Equity Release Council Summit took place as the world was increasingly focused on the developing pandemic, Key Group was proud to be the main sponsor and delighted to real debate around some of the topics that impacting on our industry. In particular, it was good to see recognition that for many customers these products fulfil a real need like essential home modifications and clearing debt rather than holidays and conservatories. We look forward to this event becoming a key date in the industries calendar in the future.