UK Finance Later Life Lending Conference

Later Life Lending is a significant growth opportunity for the market, given the ageing population. Customers are borrowing later and longer, which will impact on their financial decisions both into and in retirement. This conference aims to bring together industry experts, policy makers, proposition developers and lenders to hear about the latest data and research, best practice in support of good customer outcomes and how UK Finance as a trade body is working with members to support more joined-up advice.

Donna Bathgate COO of The Equity Release Council will be taking part in the afternoon debate ‘How Much Advice: Necessity vs. Nice to Have’, which is due to take place from 14.35 – 15.35

The conference will provide an overview of the regulatory and guidance landscape

  • Regulation and vulnerable customers: Are all older people vulnerable customers? Hear from the Money and Pensions Service about what needs to be considered to best support customers as they age.
  • Who are the customers and how are they changing? Latest data and research from UK Finance and other lenders including latest trends, how are attitudes changing and the broader economic context (pensions and ageing population).
  • Holistic advice, the tough nut to crack. We will deep dive into what we and others doing to support more joined-up advice to reflect the range of lending options.
Plese find the agenda below:
  • 09:15 Registration opens; coffee served
  • 09:55 Welcome Remarks
    • Jackie Bennett, Director, Mortgages, UK Finance
    • Steve Ellis, Chief Executive Officer, Retirement Living Solutions, Legal & General
  • 10:10 Keynote Address: Later Life Lending
    • Sir Hector Sants, Chair, Money and Pensions Service
  • 10:35 Address: Vulnerability
  • 10:50 Understanding the Customer (Panel Discussion) – Who are the customers, how are they changing, and what needs to be considered?
    • Nici Audhlam-Gardiner, Managing Director, OneFamily
    • Sally Clayton, Chief Risk Officer, Legal & General Home Finance
    • Sue Hayes, Group Managing Director – Retail Finance, Aldermore
    • Carolyn Thornley-Yates, Head of Sales and Marketing, Hinckley and Rugby BS
  • 11:40 Coffee served
  • 12:00 Data, Research and Latest Trends from UK Finance and Other Lenders
    • Callum Bilbe, Analyst, UK Finance
  • 12:15 Attitudes to Property Wealth
    • Stephen Lowe, Group Communications Director, Just Group
  • 12:35 Research on housing and ageing
  • 12:55 Behavioural Economics: Ways to Understand Customer Data
  • 13:15 Networking Lunch
  • 14:15 Case Study: Insights from Bank or Ireland’s RMS Service and Advice Challenges
    • Tony Crane, RIO Provider, Bank of Ireland
  • 14:35 Panel Debate: How Much Advice? Necessity Vs. Nice to Have
    • Andrew Barber, Partner, Pinsent Masons (DEBATE CHAIR)
    • Donna Bathgate, COO, Equity Release Council
    • John Coffield, Head of Mortgages, Paradigm
    • Zoe Medlock, Customer Vulnerability Expert, Money Advice Trust
    • Colin Munford, Senior Manager, Mortgage Solutions, Santander UK
  • 15:35 Closing Remarks
    • Steve Ellis, Chief Executive Officer, Retirement Living Solutions, Legal & General
  • 15:45 Networking drinks


COVID-19 UPDATESMore details here