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ERC Procedures for Dealing with Complaints

File size: 217kb | Type: PDF | Working groups

ERC PROCEDURES FOR DEALING WITH COMPLAINTS

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Proposed Complaints and Disciplinary Process v0.6

File size: 855kb | Type: PDF | Working groups

Proposed Complaints and Disciplinary Process v0.6 dated 110119

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GCM Minutes 5th December 2018

File size: 281kb | Type: PDF | Council meetings

GCM Minutes 5th December 2018

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Equity Release Market Report Autumn 2018

File size: 1615kb | Type: PDF | Council publications

This Autumn Market Report shows new customer activity has nearly doubled since the first half of 2016, driven by genuine consumer needs among the UK’s ageing population in response to wide-ranging financial challenges.

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ERC Consumer Brochure

File size: 493kb | Type: PDF | Brochures

Equity Release Council Consumer Brochure 2018

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Social care briefing for 9 July attendees

File size: 384kb | Type: PDF | Council meetings

Social care briefing for 9 July attendees

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Appendix B - Certificate of compliance v8

File size: 582kb | Type: PDF | Resources

Appendix B - Certificate of compliance v8 February 2019
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Appendix C - Checklist for advisers v8

File size: 595kb | Type: PDF | Resources

Appendix C - Checklist for advisers - v8 February 2019
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AGM Minutes - April 2018

File size: 307kb | Type: PDF | Council meetings

AGM Minutes - April 2018

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AGM Presentation - ERC & Stds Board 250418

File size: 7435kb | Type: PPTX | Council meetings

ERC and Standards Board presentation. AGM 25th April 2018

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